Go Back
Train and Gain - Medical and Product training application for Sales force at Sanofi
As an ITS Digital and Apps Business Partner, I played an important role in the development, rigorous testing, successful launch, and comprehensive sales force training of an innovative e-learning application tailored for our sales team. This application revolutionized how our team absorbed medical and product information, tested their knowledge, and engaged in friendly competition. Utilizing a gamified approach, the app comprised three dynamic modules: training, testing, and the arena field, where users competed and earned points based on their performance. Importantly, the app mirrored our company's organizational structure, aligning with business units and sales team hierarchies while delivering customized training materials. Accessible across various digital platforms, this engaging tool motivated our sales teams to enhance their skills and excel in their field activities, resulting in a more knowledgeable and effective workforce.
More Details
Key Roles and Responsibilities:
- Spearheaded the collaboration between ITS Digital and the business units to conceptualize and develop the e-learning application.
- Oversaw the end-to-end process, from initial development to final implementation, ensuring alignment with organizational goals and objectives.
- Coordinated thorough testing procedures to guarantee the app's functionality, usability, and performance met stringent standards.
- Conducted sales force training sessions to familiarize users with the application's features and functionalities.
- Acted as a liaison between various stakeholders, including IT teams, sales representatives, and management, to gather requirements and feedback for continuous improvement.
Achievements:
- Successfully led the development and launch of the e-learning application, meeting project milestones and deadlines.
- Managed a pilot program within the Business Unit to test the application's functionality, gather feedback, and make necessary refinements for wider deployment.
- Developed comprehensive training materials and conducted user onboarding sessions to ensure smooth adoption of the application within the Business Unit.
- Received positive feedback from users, indicating high satisfaction with the application's usability and effectiveness in enhancing learning outcomes.
Challenges
- Balancing the technical complexities of app development with the user experience requirements and business objectives.
- Addressing discrepancies between the software used in building the app and internal IT frameworks, navigating compatibility issues and ensuring smooth integration and functionality within the organization's infrastructure.
- Managing project timelines and resources effectively to deliver a high-quality product within budget constraints.
- Handling the complexity of managing the vendor relationship, including coordinating communication, resolving issues, and ensuring alignment with project goals and timelines.
Skills Developed
- Project management: Coordinating cross-functional teams and resources to achieve project objectives on time and within budget.
- Stakeholder engagement: Facilitating communication and collaboration between IT, business units, and end-users to gather requirements and ensure alignment.
- Problem-solving: Identifying and addressing technical challenges, user feedback, and business requirements to deliver innovative solutions.
- Training and development: Designing and delivering effective training sessions to onboard users and maximize adoption and utilization of the application.